Sofia’s agent came back and reached payment
13 May · the same shopper and request, after your changes
Seven agents, the same visit
12 May13 May
Reads the page text · 3Left with nothing: could not read the size
Looks at the page · 3
Reads your catalogue · 1
Reached payment2/76/7
What the agent told Sofia
“Ostrand Advanced Cleansing Body & Face Cleanser, $10.99, is in the cart at Fernlow Apothecary with your address filled in. No cocamidopropyl betaine in its 16 ingredients. I stopped before payment.”
Sofia’s visit, before and after
Where it changed
Search
15 results
Ostrand
$10.99
Ingredients
a picture
Linnet
the same
Corriel
the same
Left with
nothing
Search
15 results
Ostrand
$10.99
Ingredients
read as text
Linnet
fits, $11.99
Corriel
fits, $13.99
Cart
Ostrand
Checkout
let through
Address
filled in
Stopped
before paying
Your changes 13 May
In this visitWhat is left
EffortEffectSizes are only in pictures, not in text
Edit38 products